Padel Service
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Privacy Policy

Privacy and Cookie Policy

Last updated: 6 November 2026

1. General information

IK “Padel Service” respects the privacy of its customers, business partners and website visitors.

This Privacy and Cookie Policy explains how we collect, use, store and protect personal data when you:

  • visit our website;
  • submit a service application;
  • book a padel court maintenance service;
  • contact us by email, telephone or WhatsApp;
  • receive our services;
  • represent a padel club, company or another organisation.

Personal data is processed in accordance with the General Data Protection Regulation, also known as the GDPR, and other applicable personal data protection laws.

2. Data controller

The controller responsible for processing your personal data is:

IK “Padel Service”
Registration number: 50002229521
Legal address: Ventspils iela 63A, Rīga, LV-1046, Latvia
Email for privacy-related matters: janis@padelservice.lv

3. Personal data we process

Depending on how you interact with us and which service you request, we may process the following personal data.

3.1. Contact information

  • first name and surname;
  • email address;
  • telephone number;
  • name of the padel club, company or organisation you represent.

3.2. Application and booking information

  • requested service;
  • preferred service date and time;
  • service location;
  • number of padel courts and other court-related information;
  • booking status;
  • information about completed work;
  • special instructions or requirements;
  • information provided in the optional message field.

3.3. Communication information

  • email correspondence;
  • telephone or WhatsApp communication;
  • questions, feedback and complaints;
  • other information required to organise the service.

3.4. Payment and accounting information

When a service is ordered, we may process:

  • invoice recipient information;
  • company name and registration number;
  • legal or billing address;
  • bank payment information;
  • invoice number, amount and payment status;
  • other accounting information required by law.

We do not normally store complete payment card details.

3.5. Technical information

When you visit our website, the following information may be processed:

  • IP address;
  • browser type;
  • device and operating system information;
  • date and time of the visit;
  • pages visited;
  • actions performed on the website;
  • approximate location;
  • cookie and similar technology information.

4. How we collect personal data

We mainly collect personal data:

  • directly from you when you submit an application form;
  • when you contact us by email, telephone or WhatsApp;
  • when you book or receive our services;
  • from the padel club, company or organisation you represent;
  • automatically as needed to run and secure the site, and when you allow optional videos.

When another person makes a booking on your behalf, we may receive your contact details from that person.

5. Purposes and legal grounds for processing

5.1. Processing service applications

We use personal data to:

  • receive and review your application;
  • contact you;
  • clarify the scope of the requested service;
  • prepare an offer;
  • agree on the price, time and location of the service;
  • carry out other steps before entering into a contract.

The legal basis is Article 6(1)(b) of the GDPR: taking steps at the request of the data subject before entering into a contract.

5.2. Booking and providing services

We process personal data to:

  • register and manage bookings;
  • organise padel court maintenance;
  • communicate with you about the service;
  • inform you about changes;
  • document completed work;
  • provide customer support.

The legal basis is entering into and performing a contract under Article 6(1)(b) of the GDPR.

When you represent a padel club or company but are not personally a party to the contract, the legal basis may be our legitimate interest in communicating with your organisation and providing the requested service under Article 6(1)(f) of the GDPR.

5.3. Payments and accounting

We process personal data to:

  • prepare and send invoices;
  • register payments;
  • maintain accounting records;
  • comply with tax and other legal obligations.

The legal basis is compliance with a legal obligation under Article 6(1)(c) of the GDPR.

5.4. Service quality and customer support

We may use communication and service information to:

  • answer questions;
  • review complaints;
  • resolve service-related problems;
  • improve the quality of our services;
  • protect our and our customers’ legitimate interests.

The legal basis is our legitimate interests under Article 6(1)(f) of the GDPR.

5.5. Legal claims and protection of rights

We may store and use personal data when necessary to:

  • handle a dispute;
  • recover an unpaid invoice;
  • establish, exercise or defend a legal claim;
  • prevent fraud or misuse;
  • protect our rights, property and business interests.

The legal basis is our legitimate interests under Article 6(1)(f) of the GDPR.

5.6. Embedded videos

We load embedded YouTube videos only with your consent.

The legal basis is your consent under Article 6(1)(a) of the GDPR.

We do not use the contact details submitted through a service application to send marketing messages without separate consent or another valid legal basis.

6. Whether providing personal data is mandatory

Fields marked with an asterisk in the application form are required so that we can:

  • identify your application;
  • contact you;
  • understand which club requires the service;
  • organise the service.

When the required information is not provided, we may be unable to process the application or provide the service.

The message field is optional.

Please do not include sensitive, excessive or service-unrelated information in the optional message field.

7. Who may receive personal data

Personal data is shared only to the extent necessary for a specific task.

The following parties may have access to personal data:

  • authorised representatives of IK “Padel Service”;
  • employees and partners involved in providing the service;
  • website development, maintenance and hosting providers;
  • email, cloud and communication service providers;
  • accounting service providers;
  • legal advisers and debt collection service providers;
  • state and municipal authorities when disclosure is required by law;
  • law enforcement authorities where there is a valid legal basis.

When you choose to contact us through WhatsApp, your information may also be processed by the relevant service provider.

We do not sell personal data or disclose it to unrelated third parties for their own marketing purposes.

8. Transfers outside the European Economic Area

Some technology, email, cloud or communication service providers may process personal data outside the European Union or the European Economic Area.

In such cases, personal data will be transferred only where an appropriate GDPR-compliant safeguard is in place, such as:

  • a European Commission adequacy decision;
  • European Commission-approved Standard Contractual Clauses;
  • another transfer mechanism permitted under the GDPR.

9. Retention of personal data

We store personal data only for as long as necessary for the relevant purpose.

9.1. Applications that do not result in an order

The application and related communication will normally be stored for up to six months after the last communication.

9.2. Booking and service information

Information concerning bookings, service delivery and related communication will normally be stored for up to three years after completion of the service.

Information may be stored for longer when necessary to handle a legal claim, resolve a dispute or comply with legal obligations.

9.3. Accounting documents

Invoices, payment information and other accounting records will be stored for at least five years, or longer where required by applicable law.

9.4. Disputes and legal claims

When there is a dispute, unpaid invoice or legal claim, the relevant data may be stored until the matter has been finally resolved and the applicable limitation period has expired.

9.5. Cookies

Cookies are stored for the period specified for the relevant cookie, until they are deleted or until consent is withdrawn.

After the applicable retention period ends, personal data will be deleted, securely destroyed or anonymised.

10. Your rights

Under the GDPR, you have the right to:

  • receive information about the processing of your personal data;
  • request access to your personal data;
  • receive a copy of your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of your data in certain circumstances;
  • request restriction of processing;
  • object to processing based on legitimate interests;
  • receive your data in a structured and machine-readable format in certain circumstances;
  • request the transfer of your data to another controller in certain circumstances;
  • withdraw your consent at any time;
  • submit a complaint to a supervisory authority.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, contact:

janis@padelservice.lv

To protect your personal data, we may ask you to provide additional information to verify your identity.

11. Right to submit a complaint

When you believe that your personal data has been processed unlawfully, we encourage you to contact us first:

janis@padelservice.lv

You also have the right to submit a complaint to the Latvian supervisory authority:

Data State Inspectorate of Latvia
Elijas iela 17
Riga, LV-1050
Latvia
Telephone: +371 67223131

12. Personal data security

We use reasonable technical and organisational security measures to protect personal data against:

  • unauthorised access;
  • accidental loss;
  • unlawful use;
  • unauthorised disclosure;
  • alteration;
  • destruction.

Access to personal data is provided only to persons who require it to perform their work or provide the relevant service.

No information system or data transmission method can guarantee absolute security.

13. Automated decision-making

We do not use automated decision-making or profiling that produces legal or similarly significant effects for you.

Cookie Policy

14. Cookies used on this site

Necessary cookies keep you signed in and remember your language and cookie choices. The site does not use analytics or advertising tags.

cookie_consent remembers your cookie choice for up to 365 days. locale remembers your language for up to one year. The sign-in cookie lasts until the session expires or you sign out. After a successful inquiry, padel_signup_received enables the confirmation page for up to 10 minutes. It contains no inquiry details.

15. YouTube videos

Embedded YouTube videos do not load unless you allow them. If you allow videos, YouTube may receive your IP address and browser information and use its own storage. See .

16. Changing or withdrawing your choice

You can reject YouTube videos and still use the site. To change your choice, open “Cookie settings” in the footer. After withdrawal, the site stops and no longer loads embedded videos. You can clear previously stored YouTube-domain cookies in your browser settings.

17. Links to external services

Our website may contain links to external services, such as WhatsApp.

When you open an external link, the relevant service provider may process your personal data according to its own privacy policy.

IK “Padel Service” is not responsible for the privacy practices of external service providers.

18. Changes to this policy

We may update this Privacy and Cookie Policy when:

  • our services change;
  • website functionality changes;
  • new technology providers are introduced;
  • our personal data processing activities change;
  • legal requirements change.

The latest version will always be available on our website.

19. Contact information

For questions about personal data processing, cookies or the exercise of your rights, contact:

IK “Padel Service”
Registration number: 50002229521
Ventspils iela 63A
Rīga, LV-1046
Latvia
Email: janis@padelservice.lv